Customer Service

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© 2019 by lampelier

Shipping

All deliveries are either hand delivered or sent by SingPost. Delivery time is approximately 2-14 days depending on stock availability. You will be notified promptly of any delays due to materials being out of stock or discontinued. 

 

Currency

All prices are shown in Singapore Dollars (SGD) and will be charged in Singapore Dollars. Prices exclude shipping charges. 

 

Returns, Exchanges and Refunds

Returns

For made to order products, we cannot guarantee we will accept returns, unless it is a production defect. We will review each request on a case by case basis. Please contact us with your order number, your contact details and the reason you are returning your product and we will assess and contact you to discuss your request. 

 

For ready made items purchased from our online shop, we will accept returns as long as the item is returned in saleable order, inlcuding all tags and the orginal invoice. The item must be returned in protective packaging (as it was received) and shipping costs must be paid by you. Please contact us before returning the item. 

 

If the item has a production defect, we will accept returns and provide a replacement product (where possible), an exchange or refund. Please contact us to discuss. 

 

Cancellations

If you wish to cancel your ready made order and it has not yet been shipped, we will stop the process and refund your payment in full.

 

If you wish to cancel your made to order product and we have not yet started the production process, we will stop the process and refund your payment in full. If we have already started the production process, we will assess the order and may still be able to refund your payment. This will be assessed on a case by case basis. 

 

All requests for returns must be made within 7 days of receiving your product. 

 

Privacy Policy

Lampelier is committed to ensuring that your privacy is protected. Should we request you to provide certain information, we will not sell or lease your personal information to third parties unless we have your permission. All personal information about you is for the exclusive use of the company to fulfill its obligations towards you and the client(s) involved. We may use your personal information to send you promotional information or special offers. 

 

We do not sell, trade, or otherwise transfer to third parties your personally identifiable information.  This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, as long as these parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours and others’ rights, property, or safety. 

 

Our Site may contain links to other websites. This privacy policy only applies to this website so when you link to other websites you should read their own privacy policies.

 

We reserve the right that from time to time, this Policy may be revised, changed or updated at our own will and shall be available on this website. It is at your discretion to check for updates on our website at your convenience.

Terms and Conditions
Product Quality and Variations

The procucts sold by lampelier are handmade and while we try to ensure all of our products look as close as possible to the photographic representations displayed on our website, please understand that subtle variations will occur. We consider this to be a normal part of what makes our handmade products unique. 

 

Payment Methods

We accept Visa, MasterCard and American Express all through PayPal. PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). 

 

You do not need a paypal account to make purchases. 

 

Security

We are committed to ensuring that your information is handled in a confidential manner and held secure. Once provided, it becomes part of our internal data system where staff have access on a need to know basis. In order to prevent unauthorized access or disclosure, we endeavour to ensure suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online and otherwise.

 

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