Customer Service

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© 2019 by lampelier

How long will delivery take? 

Each lampelier shade is lovingly handcrafted. We endeavour to get your creation to you as soon as possible however, delivery can take up to 4 weeks depending on fabric delivery and demand at the time. We will keep you informed of progress and any delays that may impact your delivery. 

Frequently Asked Questions
Are all your items in stock? 

Items in our online shop are available but in very limited quantites. They are mostly one of, two of or few of a kind. Items we have made but no longer have in stock may appear in our gallery. If you like something in the gallery that is not available in the shop, please contact us and we will endeavour to source the required materials to recreate the lampelier item for you. 

Can I contact you by phone? 

Please use our contact form and listed email addresses on our Contact Us page for all correspondence. This is the most efficient way for us to serve you best. We will try our best to get back to you within 24hrs of receiving your message. 

Do you ship internationally? 

Although the shades are light, they have a large volumetric weight so it is usually not cost effective to ship overseas. We are looking into ways to resolve this. Please contact us for a quote.  

Can I return my product if I don't like it? 

Please refer to our returns policy in the Terms and Conditions. 

What forms of payment do you accept? 

We accept Visa, MasterCard and American Express all through PayPal. PayPal automatically encrypts your confidential information in transit from your computer to ours using the Secure Sockets Layer protocol (SSL) with an encryption key length of 128-bits (the highest level commercially available). 

 

You do not need a paypal account to make purchases. 

We also accept bank transfer, cash on delivery and cheque. Details provided on invoices. 

How do you pronounce lampelier? 

We often get asked how to pronounce lampelier. The name is born from the words 'lamp' (or 'lampe') and 'átelier' and translates from French to Lamp Workshop. I am Australian, and many of our clients are Australian, and we tend to pronounce it as it is spelt: lam-pelly-a or lam-pelly-er. In French, it sounds like: lom-pelly-air (insert fancy French accent here). But we don't mind how you say it. As long as you are talking about it we are happy.